Customer Support Operations   [Archived Catalog]
2012-2013 Catalog [Aug. 2012-Aug. 2013]
   

CTS 2155 - Customer Support Operations


This course presents a host of skills critical to the success of an end user support specialist. The course includes considerations for operating systems, hardware and software support, help desk operations, and the basics of customer service technology. Emphasis is on enhancing customer relation skills, building rapport with customers and improving verbal and written communication skills. Students explore how to respond to customer requirements and to efficiently handle difficult situations.
Prerequisites: CGS 1060 or CGS 1100.
Degrees Offered: A.S.

Credit Hours:3. 
Contact Hours: 3 lecture hours; 1 laboratory hour.