Program: Customer Support Specialist (6953) - Florida State College

Customer Support Specialist

Technical Certificate

Customer support operations are an important part of computer operations in almost every company and organization today. Customer Support Specialists provide technical support and business tool usage advice and guidance to other employees, vendors and business customers for computers, computer systems, software systems and peripheral equipment. These individuals troubleshoot and solve routine technical service and equipment problems by analyzing, identifying and diagnosing errors using established process and procedures. They document events using database systems and track resolution of problems. The Customer Support Specialist Technical Certificate gives students experience in computer hardware, software, technical support, problem solving, and customer service skills. This program puts you on the fast track for careers in customer support, help desk support, and operations and technical support.

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Curriculum

Total Credit Hours: 25

Professional Courses

CTS 1131 - Hardware Configuration Credit Hours: 3
CTS 1133 - Software Configuration Credit Hours: 3
CGS 1060 - Introduction to Information Technology Credit Hours: 3
CGS 1100 - Microcomputer Applications for Business and Economics Credit Hours: 3
CGS 2542 - Database Concepts for Microcomputers Credit Hours: 3
CTS 2155 - Customer Support Operations Credit Hours: 3
CNT 2001 - Computer Networks and Telecommunications Credit Hours: 3
COP 2822 - Web Technologies Credit Hours: 4

Graduation Requirements

In order to be awarded a technical certificate, students must have met the following requirements.

Earned a cumulative grade point average of 2.0 (C) on all courses attempted at Florida State College.
Completed the required courses as set forth in the College catalog or as approved by the assistant dean of the area.
Students who place into college preparatory courses are required to complete designated college preparatory courses with a grade of “C” or better regardless of program of study.
Completed at least one–fourth of the total hours required for a certificate in residence at Florida State College. Before students may graduate, they must have fulfilled all financial obligations to the College.

Note: Students are cautioned to pay particular attention to the following statements.

Graduation dates will be the date at the end of the College term in which students complete the academic requirements for the degree or certificate for which they are applicants. (The removal of an incomplete grade does not affect students’ graduation dates, since the grade change is effective at the end of the term in which the incomplete grade was assigned rather than the term in which the incomplete work was made up.)
If students expect to complete the coursework under the terms of the catalog in effect during the term of their first registration, they must graduate within five years or they will need to be reassigned to an active catalog. Accordingly, students who enter under this catalog (2009/2010) must graduate by the end of the Summer Term 2014, or they will be required to consult with their academic program to determine the appropriate active catalog placement. Changes to requirements as mandated by law or by rule of the District Board of Trustees may supersede this provision.

Articulation

All courses in this certificate program apply to the Information Technology (2153) (A.S.) degree.