Program: Office Support (6100) - Florida State College

Technical Certificate

Where do you see yourself in a business office? Would you like to sit at the front desk, greeting callers and visitors and answering their questions? You may prefer to work behind the scenes as a data entry clerk. Your first choice might be to handle customer inquiries over the telephone and process service transactions. After completing the Office Support certificate program, you’ll be qualified for any of these vital, well-paid positions. If you’re presently employed, the supplemental training will increase your knowledge and help you progress in your career.

Career Opportunities, Rapid Placement

Jacksonville is a city committed to economic development. Organizations are growing and relocating here, and the demand for qualified administrative professionals is high. Florida State College graduates have a track record for rapid placement. Opportunities are especially strong in customer service, hospital administration, law firms, religious organizations, real estate firms, government offices, car dealerships, hotels, schools, sports teams, libraries, transportation and manufacturing.

Annual Salaries

Entry level salaries in a general office position begin at about $20,000 and can go to the mid-$30,000s with experience. Customer service representatives and legal assistants begin at about $30,000, executive assistants can exceed $40,000 and with further training, business managers in Jacksonville are in the $70,000 range.

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Curriculum

Total Credit Hours: 12

Professional Courses (Credit Hours: 12)

CGS 1100 - Microcomputer Applications for Business and Economics Credit Hours: 3
OST 1100 - Keyboarding/Introduction to Word Processing Credit Hours: 3
OST 1384 - Introduction to Customer Service Credit Hours: 3
OST 1581 - Professional Development in the Work Environment Credit Hours: 3

Graduation Requirements

In order to be awarded a technical certificate, students must have met the following requirements.

Earned a cumulative grade point average of 2.0 (C) on all courses attempted at Florida State College.
Completed the required courses as set forth in the College catalog or as approved by the assistant dean of the area.
Students who place into college preparatory courses are required to complete designated college preparatory courses with a grade of “C” or better regardless of program of study. Completed at least one–fourth of the total hours required for a certificate in residence at Florida State College. Before students may graduate, they must have fulfilled all financial obligations to the College.

Note: Students are cautioned to pay particular attention to the following statements.

Graduation dates will be the date at the end of the College term in which students complete the academic requirements for the degree or certificate for which they are applicants. (The removal of an incomplete grade does not affect students’ graduation dates, since the grade change is effective at the end of the term in which the incomplete grade was assigned rather than the term in which the incomplete work was made up.)
If students expect to complete the coursework under the terms of the catalog in effect during the term of their first registration, they must graduate within five years or they will need to be reassigned to an active catalog. Accordingly, students who enter under this catalog (2010/2011) must graduate by the end of the Summer Term 2015, or they will automatically be reassigned to the 2014/2015 catalog requirements. Changes to requirements as mandated by law or by rule of the District Board of Trustees may supersede this provision.
Many courses in this catalog have prerequisite requirements and/or prerequisite courses listed in the course descriptions. Students are advised to be guided by these requirements.
Degree–seeking students whose native language is not English and who fall below a designated cutoff score on the English as a second language entry college placement test (CPT–L), will be required to take English for Academic Purposes (EAP) courses prior to registering for other college credit classes. Students from cultures whose language of instruction may have been in English, but the native language is other than English, also come under the CPT–L test and course guidelines. The level of these courses will be determined by the entry placement scores. Individual exceptions will be determined by the EAP program manager. Students who place into EAP, as determined by the test, must complete EAP prefix courses before registering for other college credit classes. Non–degree–seeking college credit students who plan to take English, reading or courses where these are critical requisite skills must also meet these requirements. Exceptions to these requirements can be made by the EAP program manager or designee.

Articulation

Credits earned in this program can be applied towards the Office Administration (2265) (A.S. or A.A.S.) degree.